Patient and Visitor Information

The health and safety of our patients are among our highest priorities. In an effort to protect our patients and staff, visitors are  restricted at this time.

At Lovelace Health System, the health and safety of our patients and workforce is our top priority. In order to protect our patients and staff, Lovelace Health System is revising our visitor policy while the threat of COVID-19 remains. We understand the importance of patients having access to their loved ones while receiving care at our hospitals and clinics, but we must also allow for safeguards to ensure the safety of our patients and employees.

To protect our patients and workforce, we are not allowing visitors on our hospital campuses at this time. A separate policy is attached for our outpatient Lovelace Medical Group clinic locations.

Exceptions may be made on a case-by-case basis for the following:
•         Children admitted to the hospital
•         Maternity units
•         Patients receiving end-of-life/palliative care
•         Patient has a disability requiring assistance

For these very limited exceptions, one visitor per patient will be allowed. Please note, visitors who meet one of the guidelines above may be screened and escorted to the appropriate patient care area.
We know that this will impact the connection between patients in our facilities and their loved ones. We encourage loved ones to connect with patients through options such as phone calls, FaceTime, Skype, WhatsApp and other online platforms.

We continue to monitor the risk of COVID-19 closely and will make adjustments to visitor restrictions, as necessary. We appreciate the community’s partnership in helping us as we prevent the spread of COVID-19.

Walgreens Pharmacy

For your convenience we have an on-site pharmacy located on our downtown campus within Medical Towers. It's open Monday - Friday, 8 a.m. - 6 p.m. and offers bedside prescription delivery for our downtown campus. 

Medical Towers 2nd Floor, Suite 202 505.600.4005

We are currently offering flu shots, please stop by or call for more information.

Dining Services

Your nutrition is important to your healing. Each meal will be prepared according to the diet ordered by your doctor and brought to your room. Please be aware that certain diet restricts, medication and/or illness may decrease your appetite. Your doctor may change your diet order or delay our mean times until certain tests are run or until medicines are distributed.

Guest trays are available for purchase in room. Please ask your nurse for more information and a menu.

The Corazon Cafe is located on the first floor by the main lobby and is open from 7a.m. - 2:30 p.m.

Gift Shop

The gift shop is located on the first floor of the Lovelace Medical Center where flowers and small gifts are available. Hours of operation are from 8 a.m. to 6 p.m. Monday through Friday and 9 a.m. to 4 p.m. on Saturday and Sunday.

Guest Wireless

Heart Hospital of New Mexico offers complimentary Wi-Fi through the hospital for our patients and guests. For your convenience Wi-Fi is available in most of our physician offices, patient rooms, visitor lobbies, waiting areas and dining areas.

To access our guest wireless

  • Turn on your wireless-enabled device
  • Open settings
  • Make sure Wi-Fi is on
  • Available networks in your area will appear in a list, scroll to find Lovelace Connect and tap to join
  • Once you are connected, open a web browser and you will automatically be redirected to Acceptable Use Policy and General Terms of Service
  • Check "I accept the above policy"

Local Eats

2G's Bistro
Breakfast & Brunch
414 Central Ave SE
0.3 miles away

66 Diner
1405 Central Ave NE
0.9 miles away

Artichoke Cafe
American Traditional
8424 Central Ave SE
0.3 miles away

Baca Boys Cafe
102 4th St NW
0.8 miles away

Breve Crepes & Coffee
Cofee & Tea
400 Gold Ave SW
1.0 miles away

Burger King
Fast Food
101 Lomas Blvd NE
0.6 miles away

Carl's Jr.
Fast Food
800 Broadway Blvd NE
0.5 miles away

DG's Deli & Market
1418 Dr Martin Luther King Jr Ave NE
0.6 miles away

Golden Pride BBQ
1830 Lomas Blvd NE
1.5 miles away

Holy Burger
700 Central Ave SE
0.3 miles away

Jimmy John's
301 Central Ave NW
0.8 miles away

Le Troquet
228 Gold Ave SW
0.8 miles away

Fast Food
300 Lomas Blvd NE
0.5 miles away

Romas Bakery and Deli
501 Roma Ave NW
0.8 miles away

Slow Roasted Bocadillos
200 Lomas Blvd NW
0.8 miles away

Standard Diner
320 Central Ave SE
0.4 miles away

800 Broadway Blvd NE
0.5 miles away

20 First Plaza Ctr NW
0.7 miles away

The Grove Cafe & Market
Coffee & Tea
600 Central Ave SE
0.3 miles away

Tuscanos Brazilian Grill
110 Central Ave NW
0.6 miles away


Local Hotels

The following hotels may offer a courtesy rate for the families and caregivers of patients at Heart Hospital of New Mexico. If the hotel requires proof that your stay is due to hospitalization, please call 505.727.8000. Click here to view location map.